Frequently Asked Questions

A: Encore is currently available for iPhone users only. We’re focused on building the best possible experience for iOS while exploring how and when to expand to Android. If you're on the waitlist for Android support, thank you for your patience—we hear you.

A: A Trusted Contact is someone you choose to be your backup. In the event that something unexpected happens, this person can work with Encore to access your saved memories—so the voices you’ve preserved aren’t lost. It’s a quiet safety net for your most meaningful moments.

A: Smart Tagging helps you keep memories beautifully organized without lifting a finger. Encore automatically tags recordings by date, topic, and favorites—so you can easily revisit a birthday, a life lesson, or a quiet story when you need it most.

A: Some stories are meant to be heard. When you invite someone to listen—or ask them to reflect—you create deeper connections and shared history. Encore makes that easy. Whether it's a parent recording for a child, or siblings sharing stories across time zones, every memory becomes part of something bigger.

A: We’re here for you. Reach us anytime at services@encorememories.com, and our team will respond within three business days.